eBSEG Customer Experience & Engagement OmniChannel Platform (CEEP)

A Patent granted by USPTO Smart Platform that can provide one single Unified Solution based on one single source code that address all your channels including Web, Mobile, Tablet, ATM, Facebook, Apple Watch, Messaging.
Adds All Infrastructure Services so that you can focus on your business.
Smart caching, Smart App Update (without going to Store everytime)& Powerful Deployment management.
Rich UX, Lightening fast UI that is highly responsive.
Less load on network & servers.
Allows Business & IT Team to Edit application layouts and Templates using a “WYSIWYG” editor.
Based on Patent granted by USPTO OmniChannel Widget Technology.
Drastically improve the way you do business.

eBSEG Officially Awarded Patent for CEEP Platform from US Patent & Trademark Office

After five years of United States Patent Office Review against other Technology Patents, eBSEG CEEP Digital Omnichannel Platform has been officially awarded the Patent by the United States Patent and Trademark Office (USPTO) as a Unique and one of kind solution for Solving the Digital OmniChannel Problem and forming a unique way of addressing the problem of building a single physical solution that can run on ALL channels.

Best Omnichannel Customer Experience Platform Award 2023

The Global Economics Award 2023

The Third Award in 2023, eBSEG has received the prestigious award for its CEEP Platform as Best Omnichannel Customer Experience Platform from The Global Economics.

CEEP has Solved the digital channels challenge. It provides one single Unified Solution based on one single source code that addresses all your channels including Web, Mobile, Tablet, Apple Watch, Messaging, Chatbot, Facebook, ATM, and Kiosk.

CEEP - Omnichannel Customer Experience Platform

CEEP - Digital Customer Experience Platform

Smart Platform provides: Smart caching, smart data update & deploy management, rich UX, lightening fast UI that is highly responsive & offers less load on network & servers.

Using “WYSIWYG” editor, admin can view the result while editing & without adding any code! You can edit both Widget Application & Widget Content.

Monitoring system “Auto Monitors” any system with auto corrective actions and alerts on email & SMS.

All messages are encrypted using an additional layer of encryption on top of SSL, which uses a combination of two key encryption and AES.

CEEP - Customer Experience Management Platform

Physically "One Single Logic and UX" serving All Channels based on "Unified Widgets".
Unified Customer Experience, no Learning between Channels.
Shared Platform for "All Channels".
Unified Central Control/Updates on "All Channels".
Consistent Features across "All Channels".
Powerful marketing on "All Channels".
Possible to start action on one channel and finish on another.
Unifies "All Channels" and sub channels in a literally and physically One solution.

Powerful Widget Technology

No Longer Apps are build for Specific Channel.
Apps are build as a group of Enterprise Widgets.
Each Widget Represents an Atomic Business Function such as Accounts List, Details, Payment …etc.
Different Channels are built from a combination of Enterprise Widgets.
Marketing/Business Team can create Content or promotional Widgets with ease and at any time inside the business Apps.
Screen Layout Management.
Add/Create New Screen from combination of existing Widgets.
Publish Process with version control for Updates To Clients.
Auto Update to Mobiles & Tablets without Going through Stores.

CEEP - Customer Experience Solution

Powerful App Generation for Different Mobiles, Tablets & Channels.
Screen Layout Management.
Add/Create New Screen from combination of existing Widgets.
Publish Process with version control for Updates To Clients.
Auto Update to Mobiles & Tablets without Going through Stores.
Marketing/Business Team can create Content , Teaser or Promotional Widgets easily at any time inside the business Apps.

From thick & thin Web to eBSEG Smart Web

Previous Traditional Web Platforms provide one feature while they lack the other. But eBSEG Smart Web combines the best features found in both.

Widgets are Mini Applications (Pure HTML5 + JS).
Template based widgets – Unified Code Logic.
Widget Collapsing, Expanding, showing/hiding facilities.
Touch/Mouse Based UI (Desktops, Mobiles & Tablets).
Easy Portal Management for organization by Channel / Customer Group.
Customer Personalization “move & arrange” widgets using fingers or Mouse.

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