Customer Experience & Engagement OmniChannel Platform (CEEP)
- A Patent granted by USPTO Smart Platform that can provide one single Unified Solution based on one single source code that address all your channels including Web, Mobile, Tablet, ATM, Apple Watch, and Messaging.
- Adds All Infrastructure Services so that you can focus on your business.
- Smart caching, Smart App Update (without going to Store everytime) & Powerful Deployment management.
- Rich UX, Lightening fast UI that is highly responsive.
- Allows Business & IT Team to Edit application layouts and Templates using a “WYSIWYG” editor.
- Based on Patent granted by USPTO OmniChannel Widget Technology.
eBSEG Officially Awarded Patent for CEEP Platform from USPTO
United States Patent & Trademark Office
eBSEG has proven over its 22 years in business to be a world-level R&D company that creates its own unique technology specialized in omnichannel platform to solve customer problems that unlike other platforms that focus mainly on integration unification CEEP make the solutions unification across all solution layers including integration, Logic, and UI.
we’ve continued to enhance our Customer Experience & Engagement Platform - CEEP with cutting-edge features to deliver personalized, seamless, and secure digital interactions.
Best Digital Customer Experience Platform 2025
Gazet International Global Magazine awards
eBSEG has been awarded the Best Digital Customer Experience Platform Award from Gazet International Global Magazine for the Third Consecutive Year. This award reaffirms eBSEG’s position as a trusted leader in omnichannel customer experience and engagement platforms.
Over the past year, we’ve continued to enhance our Customer Experience & Engagement Platform - CEEP with cutting-edge features to deliver personalized, seamless, and secure digital interactions.
Best Customer Experience Management Platform MENA 2024
Global Brands Awards 2024
eBSEG has been recognized by Global Brands Magazine, receiving the Best Customer Experience Management Platform MENA 2024 award! This prestigious recognition marks our fourth award in 2024, solidifying eBSEG position as a leader in customer experience solutions across the Middle East and North Africa.
Best Omnichannel Customer Experience Platform Award 2023
The Global Economics Awards
eBSEG has received the prestigious award for its CEEP Platform as Best Omnichannel Customer Experience Platform from The Global Economics.
CEEP has Solved the digital channels challenge. It provides one single Unified Solution based on one single source code that addresses all your channels.
CEEP - Omnichannel Customer Experience Platform
Desktop
Mobile
Tabelt
Messaging
Atm
Kiosk
Chatbot
Smart Watch
CEEP - Digital Customer Experience Platform
- Smart Platform provides: Smart caching, smart data update & deploy management, rich UX, lightening fast UI that is highly responsive & offers less load on network & servers.
- Using “WYSIWYG” editor, admin can view the result while editing & without adding any code! You can edit both Widget Application & Widget Content.
- Monitoring system “Auto Monitors” any system with auto corrective actions and alerts on email & SMS.
- All messages are encrypted using an additional layer of encryption on top of SSL, which uses a combination of two key encryption and AES.
CEEP - Customer Experience Management Platform
- Physically "One Single Logic and UX" serving All Channels based on "Unified Widgets".
- Unified Customer Experience, no Learning between Channels.
- Shared Platform for "All Channels".
- Unified Central Control/Updates on "All Channels".
- Possible to start action on one channel and finish on another.
- Powerful marketing on "All Channels".
- Unifies "All Channels" and sub channels in a literally and physically One solution.
Powerful Widget Technology
- No Longer Apps are build for Specific Channel.
- Apps are build as a group of Enterprise Widgets.
- Each Widget Represents an Atomic Business Function such as Accounts List, Details, Payment …etc.
- Different Channels are built from a combination of Enterprise Widgets.
- Marketing/Business Team can create Content or promotional Widgets with ease and at any time inside the business Apps.
- Screen Layout Management.
- Add/Create New Screen from combination of existing Widgets.
- Publish Process with version control for Updates To Clients.
- Auto Update to Mobiles & Tablets without Going through Stores.
CEEP - Customer Experience Solution
- Powerful App Generation for Different Mobiles, Tablets & Channels.
- Screen Layout Management.
- Shared Platform for "All Channels".
- Add/Create New Screen from combination of existing Widgets.
- Publish Process with version control for Updates To Clients.
- Auto Update to Mobiles & Tablets without Going through Stores.
- Marketing/Business Team can create Content , Teaser or Promotional Widgets easily at any time inside the business Apps.
From thick & thin Web to eBSEG Smart Web
Previous Traditional Web Platforms provide one feature while they lack the other. But eBSEG Smart Web combines the best features found in both.
CEEP™ - Advanced Widget-Based Architecture & Capabilities
- Widgets are Mini Applications (Pure HTML5 + JS).
- Template based widgets – Unified Code Logic.
- Widget Collapsing, Expanding, showing/hiding facilities.
- Touch/Mouse Based UI (Desktops, Mobiles & Tablets).
- Easy Portal Management for organization by Channel / Customer Group.
- Customer Personalization “move & arrange” widgets using fingers or Mouse.