Mobile Queuing Solution

What is New on eBSEG Mobile Queuing Solution?

At eBSEG, we are working on improving our Omnichannel Solutions continually, so we add new features to Mobile queuing solution such as:

Now People can Queue virtual even before reaching the branch using their Mobile Phone without wasting waiting time.
In Addition to Standard Queue that Customer can get from In Branch Kiosk a new Separate Queue is added for Mobile Queues
Customer can get into Mobile Queue only through the Mobile Queue App
Customer can get a Mobile Queue Number from the Mobile Before Arriving to Branch
Customer Can only do one Mobile Booking at a time and Cancel Mobile Booking from Mobile App

Most Innovative Mobile Queuing Solution Award 2024

eBSEG is thrilled to announce a major win! Gazet International Global Magazine has awarded our mobile queuing solution the prestigious title of "Most Innovative Mobile Queuing Solution" for 2024.

This recognition validates our commitment to developing technology that transforms the queuing experience for businesses and their customers.

Most Innovative Mobile Queuing Solution Award

Mobile Queue System Solution

Both in branch queue system user or mobile queue system user can benefit from Mobile Queue System Solution.

Find branch location faster!

Facilitate to the customer finding nearest branch in easy and faster way.

Locate Branch by 3 Methods

Based on Current GPS Location
Based on selecting an Area on Map
Select from List or Map

Avoid Crowded branches!

With Mobile Virtal Queuing System customer can view the number of waiting customers in the branch and current queue number having a service on the window!

Get Mobile Queue Ticket

Customer uses Queue App to get a Mobile Queue Ticket Number before arriving to Branch

Don't waste customer’s time on waiting!

The customers updated with the tickets number ahead of them to avoid waiting in the branch.

Save Customers Time!

Alerts to notify both Mobile Queue number user and in branch queue number user to avoid wasting their time waiting in the branch.

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eBSEG Queue System, How it Works

Customer Download App From Store on his mobile
Customer selected nearest branch or selected branch he want to go to – and get clear info on Normal In Branch Waiting Queue Length as well as Mobile Queue length for each branch.
Customer uses App to get a Mobile Queue Ticket Number before arriving to Branch
Customer is advised how many people are waiting ahead of him
Customer Keeps getting updates on how many people are waiting ahead of him as he moves to the branch
If customer arrives to branch before his number is passed he gets into his slot normally
If Customer does NOT arrive to branch before his number is passed he is informed on his mobile that his number has passed and is given a Ticket Reservation Code that he can use on the Kiosk when he arrives to get a printed ticket or electronic ticket (on mobile) in the Mobile Queue

When Customer Moves into branch

Moving into Branch Can be detected accurately by
- – iBeacon Device inside branch entrance (Recommended)
- – Or GPS Customer Location
The Mobile App through integration with In Branch Queue Management System is given an indication that Mobile Ticket Should be Called on Screen and Customer is given an indication to wait for his number to be called

If Ticket is passed and Mobile is Not in Branch

If customer does NOT reach the branch in time!
Queue management System will skip his number and Alert to notify customers that their queue number passed
That’s not all…don’t miss Mobile Queue System benefits!
Give customer an option to get a Book Code that he can use on the Kiosk when he arrives to get the next available Mobile Queue Number

Even In Branch Customers Can Benefit

In Branch Customers can get their ticket from the Kiosk and Enter it into the Mobile App
This will let them know through the App how many people are in front of them
And will update them live on the movement of Queue
This will allow them to be freed from having to stay locked in place and can move around or have a refreshment and still be informed at the right time to go to their queue slot

In Branch Kiosk

Now will support Traditional in Branch Tickets
And Getting Ticket for Mobile Booking
eBSEG Customer Assistance Solution Users can Confirm on the Mobile Queue Number they got after entering the branch