Customer Assistance Solution

customer-expectations Beyond customers expectations
customer experience A superior customer experience
Omni-Channel Accelerate bank digital strategy
customer support software Reduce dramatically time-to-market.
save customer time Save customer’s time
customer engagement Increase interaction between customer & bank using latest technologies.
send new offers Be Updated by all new offers
organize work Help in organizing the work in branches
avoid customer complaints Avoid customer complaints of overcrowded branches.
surveying system Easy branch analytics and surveying system

With eBSEG Customer Assistance Solution you will be able to

  • branch mobile assistance

    Branch Mobile Assistant

    Have a powerful Branch System Assistant with superior customer experience

  • mobile queue system

    Mobile Queue System

    Save customer time and avoid crowded branches

  • easy shopping

    Easy Shopping

    Facilitate shopping, updated and enjoy the new offers of merchants

  • easy marketing

    Easy Marketing

    Extremely maximizing marketing ROI and increasing sales of your organization.

  • notification alerts

    Notification Alerts

    Inform and update customer with payment dates, new services and offers.

customer assistance platform

When Customer Walk into Branch!

Delivers a welcome message to the customers at the moment they enter the branch

customer assistance solution

bank assistance services

When Customer Walk into Branch!

  • A summary of services available at the branch is provided.
  • Special offers is provided
  • Branch map of the office for large branches is provided
customer services list