eBSEG Channel Manager
Channel Manager Benefits
- Channel Manager is a powerful tool that Unifies and Standardizes High-impact engagement with customer through all Digital Channels & Customer View of Data.
- Provides a single point of Integration between all channels, Core Systems and services.
- Reduce Integration cost Substantially and Reuse Integration Path to drastically reduce time-to- Market for Channel Implementations.
- Easily Enforce Business Limits on Channels.
- Flexible solution that adapts to your Business Dynamics.
- Manage all channels from a single point.
- Reduce costs related to licencing and operations.
- Brings together business functionality and management of all channels into a single place.
- Allows the enterprise to freely deploy new products and services, QUICKLY!.
Features
SOA (Services Oriented Architecture)
Security Features
Integration
Scalability & Load Balancing
Business Validation/Rules
Business Data Caching
Two Way XML/Flat Text Mapping Engine
Monitoring
Digital Channel Manager is available is for use on the following channels:
Web, Mobile, SMS, Smart Phone , Voice (IVR, Call Center), CRM and others.
Built In Monitoring
- eBSEG Touch Top Portal is equipped with a Monitoring application designed to monitor the different components of the application with various alerts indicating performance delivered in email alerts so you, so you stay informed at all times. In addition, Built-In-Monitoring provides monitors the components and differentiates the status of each component using different colors representing the status. Ideal for operations teams who are responsible for monitoring different applications. Enable Automatic Corrective Monitoring service and rest assured that the appropriate corrective actions will be automatically implemented when needed, by trying to restart the component to solve and if unresolved, email alerts are sent so you so stay informed.
