News

World Economic Magazine Award 2023

We are thrilled to announce that eBSEG has been honored with its seventh award, this time as the "Fastest Growing Digital Chatbot Platform" of the year by World Economic Magazine. This prestigious award recognizes our unwavering dedication to innovation, excellence, and leadership in the digital landscape.

At eBSEG, we are committed to driving digital transformation for businesses worldwide. Our cutting-edge chatbot platform exemplifies this commitment, empowering organizations to revolutionize customer engagement and enhance operational efficiency.

eBSEG Chatbot Platform Features:

- Our chatbot platform is tailored to meet the unique requirements for the clients especially in financial sector.

- It gain valuable insights into customer interactions and behavior, empowering data-driven decision-making and continuous improvement.

- It enable customers interact across various channels like Facebook Messenger, WhatsApp Business, SMS, Routing to Call Center Text Agent, Siri, and Alexa, offering flexibility and accessibility.

-It supports multiple languages (English - Arabic- Franco Arab), so you can get customer feedback and measure customer satisfaction.

Chatbot in Banking:

• Customer Support and Services: Chatbots serve as virtual assistants, providing 24/7 support to customers for inquiries regarding account balances, transaction history, account statements, and general banking information.

• Account Management: Chatbots help customers manage their accounts more efficiently by providing real-time updates on account activity, transaction alerts, and account balance inquiries.

• Loan Application and Processing: Chatbots guide customers through the loan application process, collecting necessary information, verifying eligibility criteria, and providing status updates on loan applications.

Chatbot For Insurance:

Chatbots have revolutionized the way insurance companies interact with customers, offering personalized assistance, streamlining processes, and enhancing overall customer experience.

• Claims Assistance: Chatbots guide customers through the claims process, upload supporting documentation, and provide status updates on claim submissions.

• Policy Management and Sales: Chatbots analyze customer data and behavior to offer personalized insurance policy recommendations tailored to their needs.

• Insurance Quotes: Chatbots assist customers in obtaining insurance quotes by collecting relevant information such as vehicle details, property information, or personal health history.